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CEZ Distribuce

Personal data we process and the manner of processing

Our company and its contractual processors in particular process the following categories of your personal data in accordance with the relevant legal title and purpose of processing:

Identification, authentication and address data: name, surname, academic degree, date of birth, data from identity documents, permanent or temporary residence address, nationality, place and country of birth, registered office, registration number, in rare cases birth number, handwritten signature, and electronic signature;

  1. Contact details: telephone number, e-mail address, , databox ID, delivery or other contact address;
  2. Electronic data: IP address, cookies, authentication and e-signature certificates, operational data, location data of the device used by the user, identifiers in social networks and communication platforms;
  3. Other personal data related to the contractual relationship: bank account number, customer account number, EAN, Energy Identification Code, Distribution rate, data obtained from meter readings and other technical data related to the customer's point of consumption, card access ID number (if assigned to you), user personal account access ID and password (if created);
  4. In specific cases, personal data of special categories;
  5. Personal data in audio files—audio recordings;
  6. Personal data in image files—camera recordings, photographs, videos.

Your personal data may be processed by us manually or by automated procedures. We do not use automated decision-making in the automated processing of your data that could affect your rights, except as set out below.

We only use automated decision-making for certain connection requests, where the robotics evaluates the completeness of the request made and the actual connectivity according to the parameters specified. These facts are not evaluated by artificial intelligence, but by an "ordinary" computer program according to rules we have clearly set.

Detailed description of operation:

A computer program designed to make automated decisions on received requests evaluates the completeness of the entered values and the customer's connection to the specified point of consumption, if there is an active contractual relationship between them at the time. Furthermore, the program evaluates the connectivity according to the parameters set by us (e.g. main circuit breaker amount, voltage level, new appliance input, required installed and reserved power of the generation source, etc.). If the request meets all the specified conditions, the program creates a draft contract and sends it for signature in the manner you specify in the request. Otherwise, the request is forwarded for manual review and processing. In other words, any rejection of the request is not done by our robotics, but is always the result of our employee's assessment.

The following applications are currently subject to automated decision-making:

-request for a change of an existing connection at LV (low voltage) level - change of the nature of consumption with a circuit breaker up to 3x32 A

-request for change of existing connection at LV (low voltage) level - change of reserved power (circuit breaker) with circuit breaker up to 3x32 A.

-request for standard connection of a micro source to an existing point of consumption at LV (low voltage) level with a circuit breaker up to 3x32 A.