Find out when it’s best to call us

If you’ve decided to address your request by phone, we offer a free customer hotline at 800 850 860.
For reporting outages, we’re available 24/7. For other technical requests, such as inquiries about your requests or low-tariff switching, we are available on weekdays from 8 AM to 6 PM.

When is the best time to call? Morning or afternoon?

If you want to quickly connect with an operator, here’s a tip: try calling between 2 PM and 3 PM. During this time, call traffic is usually light, and our operators are ready to assist you promptly.

On the other hand, if you call in the morning between 8 AM and 10 AM, you may have to wait longer. This is typically a busy period, and our operators are handling many calls. If possible, try calling later in the day to avoid waiting.

Call volume throughout the day (for guidance only, availability is not guaranteed):